01
Our Commitment
AMTC is committed to providing professional, respectful, timely and accessible service to prospective students, applicants, staff, parents and guardians, partners and members of the public.
About
Service Charter
Our commitment to professional, respectful, timely and accountable service for everyone engaging with AFCRAD Medical Training College.
Our service commitment
What you can expect from AMTC
AFCRAD Medical Training College is committed to maintaining high standards of professionalism, courtesy, responsiveness and accountability in the way we serve prospective students, applicants, staff, parents and guardians, partners and members of the public.
This Service Charter communicates the principles that guide our interactions and provides a framework for receiving feedback, responding to enquiries and continuously improving the quality of our services.
02
Admissions and Enquiries
Prospective students and applicants can expect clear information about programmes, admission requirements, application procedures and other relevant college processes. Enquiries will be handled professionally and applicants will be kept informed of relevant application outcomes within the applicable institutional timelines.
03
Academic and Administrative Support
As AMTC prepares for its first student intake and develops its academic and administrative systems, the college is committed to establishing responsive support services that will assist students and other stakeholders throughout their engagement with the institution.
04
Feedback and Complaints
AMTC welcomes constructive feedback and provides channels through which concerns, complaints and suggestions may be communicated. Matters raised will be treated respectfully and reviewed through the appropriate institutional processes.
05
Professional Conduct
The college expects interactions between AMTC representatives and members of the public to be conducted with courtesy, integrity, fairness and respect. The same standards guide our communication, information handling and service delivery.
Our promise
Professional service, clear communication and accountability
AMTC will continue to strengthen its systems, communication channels and service processes as the college develops. We value constructive feedback and use it to support continuous improvement across the institution.